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Privacy Policy

THE VITALMORE Co.Ltd. (the “Shop”) will strive to protect the precious personal information of customers with utmost care in compliance with the laws and regulations concerning personal information, and other rules.

November 19, 2015
Takanori Matsumoto, Representative Director, Chief Privacy Officer

Handling of Personal Information

“Handling of Personal Information” sets forth basic guidelines on personal information ob-tained and used by the Shop. As a business operator handling personal information, the Shop sets forth below a “Personal Information Protection Policy” for handling personal in-formation (meaning information about an individual that can be used to identify the specific individual due to its inclusion of a name, date of birth, or other such information) and will observe the Act on the Protection of Personal Information of Japan, other related laws and regulations, and this “Handling of Personal Information.”

[Personal Information Protection Policy]

We will comply with appropriate obtainment, use and provision of personal information, taking into consideration the size and lines of our business.
We will take measures to prevent any leak, loss or damage of personal information and, in the event of any such incident, will promptly implement corrective actions.
We will comply with laws and regulations concerning the handling of personal information, guidelines and other rules established by the government.
We will sincerely and promptly respond to customers’ inquiries on personal information.
We will continuously improve the framework for managing personal information.

Collection of Personal Information

The Shop may collect personal information of customers who have purchased its products or made inquiries.
The Shop will collect personal information by specifying the purpose of use and through legitimate and fair means.
The personal information collected by the Shop is as follows.

  a) Name, name in kana
  b) Street address
  c) Phone number
  d) E-mail address
  e) Password
  f) Delivery information
  g) Transaction history with the Shop and the details
  h) Information that enables a specific individual to be identified when combined with the above

Purpose of Use of Personal Information

The Shop will, upon specifying the purpose of use to the extent possible, use the personal information within the scope of purpose of use specified below, except in cases in which prior consent of the individual is obtained or exceptions are permitted under the Act on the Protection of Personal Information of Japan and other laws and regulations. The Shop’s purpose of use for personal information received from customers is as follows.

  a) Order confirmation and inquiries
  b) Confirmation and inquiries on product shipments
  c) Replying to inquiries
  d) Developing and implementing computer network systems, providing products, construc-tion and services.
  e) Shipping publications
  f) Sending new product and service information
  g) Carrying out various campaigns
  h) Managing contractual relationships with customers

The Shop will not disclose or provide your personal information to any third party without notifying you, except for the following cases:
  a) Cases in which the Shop handles the personal information outside its purpose of use based on laws and regulations, or it is a necessity to cooperate with organizations of national or municipal governments or entities entrusted by them in their performance of ad-ministrative work stipulated in laws and regulations;
  b) Cases in which it is necessary for the Shop to handle the personal information outside its purpose of use in order to protect the life, body, or property of an individual, and it is difficult to obtain your consent; or
  c) Cases in which personal data are exchanged with affiliated companies operating the Shop.

If it becomes necessary to use the personal information of a customer for purposes other than those stated above, the Shop will obtain consent of the customer for such use, except for cases in which the prior consent of the customer is obtained and exceptions are permitted under the Act on the Protection of Personal Information of Japan and other laws and regulations.

Safety Control of Personal Information

Our service providers will take logical, institutional, physical, human and technical measures to protect the personal information of our customers, and the Shop will strive to prevent unauthorized access to personal data and other risks such as loss, falsification and leak of personal information in accordance with relevant laws and regulations.

Correction and Deletion of Personal Information

To the extent that would not interfere with our proper business operations, we will, upon request from a customer for his/her personal information, disclose the information to the customer. In such a case, we will confirm the identity of the customer in accordance with our prescribed procedures. If there is any information disclosed to the customer that is different from the fact, we will immediately correct the information. Also, if we receive a request from a customer to suspend the use of his/her personal information, we will immediately suspend the use. Contact information for the correction and deletion of personal information we received from customers is provided below. If you are a registered user, you can correct your personal information through our website.

Use of cookies

We might use cookies in order to provide better services to customers; however, cookies cannot acquire personally identifiable information and thus will not breach the privacy of customers. If you do not wish to receive cookies, you can disable cookies by changing your browser setting.
* Cookies are information sent from the server computer to your browser and stored in the hard disk of the computer you are using.

Use of SSL

We use secure sockets layer (SSL) when personal information is entered in order to ensure security so that the information entered will not be intercepted, interfered with or falsified.
*SSL is a technology to prevent eavesdropping or data falsification by encrypting information. Use of SSL enables securer transmission of information.

Contact Information for inquiries relating to personal information protection

Takanori Matsumoto, Representative Director

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